The communities we serve are located in Iowa, Minnesota and Wisconsin. If you live outside of our service and delivery area please give us a call to see if we can be of service. You may also want to check out our store.

The R-Tech Advantage

I don't know if such things as magic and bad luck exist but every once in a while the fates and the ill winds combine to make my life miserable. I suspect that you too can relate to this in your own experiences. Times when your best efforts to please your patient are frustrated by accidents, late shipments, the poor work of labs and other suppliers. I don't know why it is a rule that when things go wrong the harder you try the worse it gets. Since these things do occur from time to time I wanted to share our philosophy with you so that you will know what to expect from John & Mike Wiltrout when things go wrong.

Our first approach to this problem is of a preventive nature. We have found that by doing our very best the first time we can minimize the problem; doing our very best means using high quality parts that we have found to be to a high degree reliable. It means thoroughly understanding the problem with your unit before we try to repair it. It is human nature to jump to conclusions and to assume that your problem is the same as we have encountered in the past with similar units. Only by listening to you and your staff attentively can we begin the problem solving process with the proper frame of open mind. Doing our best also means working with the repair until it works right and feels right. This means that sometimes we have to back up and try a different approach. Being able to tell if a repair feels right is something that comes to you with time and experience. I am sure that each one of you has a sense of feel for your dental work. The times when you just know that the restoration work you have done is the best that could be done. We get the same sense when we do a repair job and know that it will last probably better than the original equipment. The final aspect of doing a good job has to do with testing the equipment. We try to put every piece of equipment repaired through a variety of tests to make certain that it will work for you when you want to use it. We take a strong personal pride in the work we do which makes the work we do much more than just a job for us.

If our first approach to a problem has failed and things have started to go wrong we immediately react to minimize the damage to our client. This usually means emergency after hours work to remedy the problem and keep the clinic in operation. We then reevaluate the original service work and try to determine why it failed. Corrective measures are then taken. Throughout this process we keep you our client apprised of the situation. With the complexity of today's dental equipment comes a very difficult repair situation. The intermittent problem is amongst the most difficult to diagnose and repair. With simple machines you have a situation of work or no work but as the complexity increases the intermittent problem becomes more common place. I am often glad not to have to deal with the intermittent problems that you must face when dealing with the human body. This has got to be in many cases the ultimate challenge. The solution to intermittants is often to isolate the general area of the problem and then to just replace all the components in that section. This is often the most cost effective way to eliminate the problem and minimize diagnostic and service related expenses. We do not want to become black box replacers. It is our goal to replace the $10.00 transistor on your units brain board not the entire $400.00 board whenever possible. One example of this is the brain board of the Pelton Crane Chairman Chair. We have never yet encountered one of these boards that could not be repaired. Unfortunately the replacement of this expensive brain board is one of the most common examples of repair by unqualified service people.

OK so you have had us in to do that repair and after a couple of times we have come, said it was fixed and low and behold the problem is back. Please call us back. We will understand and appreciate your frustration. Believe me that with the level of pride we take in our work you will not be anywhere as upset and concerned as we will be. In situations like this one we will once again evaluate the problem and then propose options to break us out of the cycle. I had to chuckle the other day when it was reported to me that some of the salesmen calling on offices were reporting that we could not service certain brands or types of equipment. We have not to this day found any problem servicing the variety of brands that exist in our clinics. We have even been able to get parts and fix the units of that big company that went out of business overnight leaving all their clients high and dry. Very often we have parts sources that step past the dental supplier to the original industrial manufacturer. We are in the repair and servicing business and regardless of your equipment or who sold it to you we will take care of it for you.

We at R-Tech Dental will not let you down or abandon you when you have equipment problems. Give us a call you can count on us.

R-Tech Dental as a company, is no better than the people that are behind it.  Here are the people of R-Tech Dental:

		John C. Wiltrout, Owner of R-Tech Dental Equipment Services John is the founding father of R-Tech Dental.  His innate ability to troubleshoot, his never ending need to tinker, and his good business sense quickly catapulted R-Tech from nothing to the best dental equipment repair company in West Central, WI.  Now a days, John spends most of his time in the shop working on small equipment and handpiece repairs.  John's hobbies include studying Physics, and taking long drives to all ends of the country with his wife Mildred.
		Michael S. Wiltrout, Owner of R-Tech Dental of MN, Primary Service Technician South-Eastern Minnesota The oldest son of John, Mike moved to Minnesota in 1990 to attend University of Minnesota for Electrical Engineering and in 1993, began his own business, servicing dental equipment in South Eastern Minnesota.  Mike resides in Rochester, MN with his wife Terri and 3 kids.  Mike's hobbies include computers, home theater, video games, and spending time with his wife and kids.
		Matthew I. Wiltrout, Primary Service Technician West-Central Wisconsin John's younger son, Matt after serving his terms in the US ARMY, returned home to work for John, and has at this point pretty much taken over all of the day to day operations of R-Tech Dental Equipment Services.  Matt's intrests include his Harley motorcycle, his model train set, and his wife and kids.
		Rick Liedl, Service Technician West-Central Wisconsin I'm Rick Liedl, the newest member of the R-Tech Dental team.  I grew up in the Chippewa Falls area.  I graduated in 1982 from St. Bedes Academy.  I lived in Milwaukee for 2 years.  I attended Tech college for 2 years for advanced gas welding & 3rd power.  I was employed for 10 years at the Leinenkugels brewery.  I left that dead end job and started my own pressure washing business for 3 years, I then sold that and started a detailing business.  I ran that successfully for 6 years and finally sold that as well.  I joined R-Tech in April of 2005, and I love the job.  It is very challenging and the people are great.
		Rob Wiltrout, Service Technician West-Central Wisconsin John Wiltrout's brother, Rob, works at the facility in Chippewa Falls and keeps everything running smoothly.
		Richard Briney, Part-Time Service Technician Central Minnesota Richard is basically retired, but he brings to R-Tech a knowledge and expertise that comes with being in the dental equipment repair business for most of his lifetime.  Richard resides in Elko, MN and helps Mike when he gets behind.  Richard loves the outdoors.  He likes to garden, hunt, fish and spend lots of time with his grandkids.
		Justen Wiltrout, Future Service Technician Minnesota Justen, son of Mike Wiltrout, although he is still young, wants to be "just like dad."  He helps out when he can.  He really likes to play with the drill.

R-Tech Dental is an independent dental equipment service company capable of servicing all brands of dental equipment and we have been around since 1985.

Rate information:
Our rates are $125 per hour with a 1/2 hour minimum base requirement. Rates are double for non-R-Tech supplied parts / equipment. We charge $0.40 per mile round trip with no charge for calls inside Rochester. Mileage is pro-rated by the number of offices serviced in your area that day. X-Ray calibrations have base fees per unit or screen.

Some services we provide:
Rapidly Efficient Handpiece Repair - All handpieces can be shipped to our Wisconsin office where we maintain parts inventory for most manufacturers' handpieces. We use manufacture specific parts in all of our handpiece repairs!

Send them to:
R-Tech Dental of WI
16 Taylor St.
P.O. Box 262
Chippewa Falls, WI 54729
(800) 880-4957

Repair of all Dental Equipment that is in use today - Contrary to some competitor's claims, we at R-Tech Dental can offer you manufacturer specific parts for any equipment that you have in your office. We carry thousands of parts on our service vans to cover most repair needs. Our service vans regularly carry between five to fourteen times more inventory than our competition.

OUR SERVICE VANS

THEIR SERVICE VANS

Record your list of repairs in a repair log and we can get you fixed up with just one service call! Since repair is our only line of work, we guarantee that our services will continue to exceed your expectations for quality.

Minnesota X-Ray Calibration Compliance - We have the necessary testing devices for properly calibrating your X-Ray machines and checking the screen/film contact of cassettes every two years.

We buy and sell used equipment - If you have equipment you no longer use, turn it back into cash! If you are looking for a piece of used equipment, let us know what you are looking for and we will do our best to find it for you! All of our used equipment comes complete with a 3 month 3R warranty (Repair, Replacement, or Refund.)

Installation of equipment - Whether you purchase new or used equipment, through Sullivan / Schein Dental , through mail order catalogs, or some other source, we can install your dental equipment.

ELF - Night-time and weekend service availability. At no extra charge above normal work rates, we can service your equipment during non-operational hours. We maintain keys and security codes for a couple hundred offices.

Writers of the "R-Tech Newsletter" - A helpful equipment tips newsletter.

Free question consultant - Who better to answer questions on equipment than a repair man? We can give you honest opinions about equipment and its common problems, benefits, and dis-advantages. Our advice can save you money and time! We have many good ideas for new office construction too.